What data do we collect?
33k only collects information that is genuinely necessary to provide its services. We don't ask for anything beyond what's needed. Three categories of data collection are described below.
1.1 Information Provided at Registration
When you open an account with 33k, you will be required to provide the following information:
- Full name (Bengali or English)
- Mobile Number (for primary contact)
- Email Address (optional but recommended)
- Date of Birth (for age verification)
- Preferred Payment Method
1.2 Identity Verification Information (KYC)
For large withdrawals or suspicious activity, 33k may request the following information:
- National ID (NID) number and photo
- Proof of address (utility bill or bank statement)
- Selfie Photo (where required)
1.3 Automatically Collected Information
When you use 33k, the following information is automatically logged:
| Data Type | Why It's Collected | Retention Period |
|---|---|---|
| IP Address | Security & Fraud Prevention | 90 Days |
| Device Type & OS | App Optimization | 6 Months |
| Browser Information | Ensuring Compatibility | 6 Months |
| Login time & location | Account Security | 1 year |
| Betting History | Transaction Records & Dispute Resolution | 5 years |
| Payment transactions | Financial Records & Anti-Money Laundering | 7 Years |
Purpose of Data Use
33k uses your data solely for specific, legitimate purposes. We never misuse your information.
How your data is used:
- Account Management: Login, Security & Identity Verification
- Payment Processing: Processing deposits and withdrawals
- Customer Support: Resolving issues & answering queries
- Fraud Prevention: Detecting & preventing fraudulent activity
- Legal Obligations: Regulatory Reporting
- Service Improvement: Platform Performance Analytics
- Personalised Experience: Showing bonuses tailored to your preferences
Cookie Policy & Tracking Technologies
The 33k website and app use cookies and similar technologies to improve service quality. Cookies are small text files stored on your device.
| Cookie Type | Purpose | Duration | Opt-Out |
|---|---|---|---|
| Maintaining login sessions & security | Deleted at end of session | Not Possible | |
| Page Visit & Usage Analytics | 12 months | Possible | |
| Remembering Language, Theme & Settings | 6 Months | Possible |
You can disable cookies at any time through your browser settings. However, disabling essential cookies may affect the functionality of certain platform features.
Data Sharing & Third Parties
33k does not sell or rent your data. However, in limited circumstances, it may be shared with specific third parties — who are equally bound by our privacy standards.
4.1 When Data Is Shared
- Payment Processors: To process deposits & withdrawals (transaction data only)
- Law Enforcement: To assist with court orders or lawful investigations
- Fraud Prevention Agency: To combat industry-wide fraud
- Technology Infrastructure: Cloud storage providers (bound by confidentiality agreements)
4.2 International Data Transfers
33k primarily stores data within Bangladesh. Where data is stored abroad for technical reasons, it remains protected in accordance with international data protection standards.
Data Retention & Deletion Policy
33k retains your data only for as long as necessary. Some information may be kept after account closure due to legal obligations.
- Account Information: Deleted 3 years after account closure
- Financial Transactions: Mandatory 7-year retention as required by Bangladeshi financial law
- Customer Support Chat: Automatically deleted after 3 years
- Betting History: Anonymized after 5 years
- Cookie Data: Deleted upon expiry of each cookie's lifespan
You may request deletion of your data before the scheduled retention period. However, data retained due to legal obligations cannot be deleted before that period expires.
Security Measures & Protection Technologies
33k uses a multi-layered security approach to protect your data. If any single system fails, the others remain fully active.
6.1 Technical Security
- 256-bit TLS/SSL encryption for all data transmissions
- AES-256 encryption for data at rest
- Option to enable two-factor authentication (2FA)
- Real-time anomalous login detection system
- Auto session timeout (after 30 minutes of inactivity)
6.2 Administrative Safeguards
- Only authorized personnel can access user data
- All staff undergo annual privacy training
- A complete access log is maintained for all data
- Third-party penetration testing every quarter
Your Data Rights & Controls
33k believes you are the true owner of your data. The following rights are yours.
Right to Access
Request access to all information stored in your 33k account at any time.
Right to Rectification
To correct inaccurate or outdated information, please notify our support team. Most cases are resolved within 7 business days.
Right to Erasure
Request account closure and data deletion (within legal limits).
Right to Data Portability
You may request a download of your data in JSON or CSV format.
Right to Restrict Processing
Request to opt out of your data being used for analytics or marketing.
Right to Object
You always have the right to object to any processing of your data.
Privacy of Children & Minors
33k's services are strictly for users aged 18 and above. We never knowingly collect personal data from minors.
If a minor has accidentally registered on 33k and we identify this, the account is immediately closed and all collected data is deleted. Any deposited funds are handled through a separate refund process.
Third-Party Links & Services
The 33k platform may occasionally reference third-party services (such as payment gateways or game providers). These third parties maintain their own privacy policies.
33k is not responsible for how third parties collect or use your data. We strongly recommend reading their privacy policies before using any third-party services.
33k only works with trusted and accredited third-party service providers. All prospective partners are vetted for their security and privacy standards before onboarding.
Privacy Policy Changes & Updates
33k may update this Privacy Policy from time to time. Notifications will be issued based on the nature and significance of any changes.
10.1 For Major Changes
- 30 days' advance notice via email and in-app notification
- The updated policy will be prominently displayed on the platform
- Fresh consent will be obtained where required
10.2 For Minor Changes
Minor corrections such as spelling fixes or clarifications will not trigger a separate notification. The last updated date at the top of the page will always reflect the latest revision.
Contact & Complaints Resolution
For any questions, concerns, or complaints regarding the Privacy Policy, please contact the 33k data protection team directly.
11.1 Contact Methods
- Email: privacy@33k.biz (responses within 48 hours)
- Live Chat: Help Center Available 24/7 on the page
- Help Center: help-center Detailed guide on page
11.2 Complaints Process
33k takes every privacy complaint with the utmost seriousness and will conduct a full investigation. You will be informed of the outcome within 30 business days. If you are not satisfied with our resolution, you have the right to escalate the matter to the relevant authority.